Shipping & Returns

Shipping is calculated at checkout based on weight and delivery address. Orders will be shipped within 5 business days of confirmation of payment.
International orders are sent with Serpost (Peruvian postal service) - approximate delivery time of 3 weeks.
Domestic shipments are sent via Olva courier or Cruz del Sur carga - approximate delivery time of 1 week.
Pichinku cannot refund, reimburse or replace packages that are lost or damaged as a result of shipping. You assume full responsibility for your shipment once it leaves our facility.
Please inspect your order immediately upon arrival. Claims for defective or missing merchandise must be submitted within 5 business days of order delivery.
Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.