Shipping & Returns

Shipping is calculated at checkout based on weight and delivery address. Orders will be shipped within 5 business days of confirmation of payment.

Domestic shipments are sent via Olva courier or Cruz del Sur carga - approximate delivery time of 1 week.

Pichinku cannot refund, reimburse or replace packages that are lost or damaged as a result of shipping. 

Please inspect your order immediately upon arrival. Claims for defective or missing merchandise must be submitted within 5 business days of order delivery.

Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.